Customize Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site.

We also use third-party cookies that help us analyze how you use this website, store your preferences, and provide the content and advertisements that are relevant to you. These cookies will only be stored in your browser with your prior consent.

You can choose to enable or disable some or all of these cookies but disabling some of them may affect your browsing experience.

Currently Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

Contact us

Customer Support:

Monday to Friday9am - 5:30pm


Verify Online 124 City RoadLondonEC1V 2NX


03330 300 007

Other Ways to Communicate

Next Generation Text Relay (NGT)

Next Generation Text Relay is a 3rd party service that you can use if you are deaf, hearing or speech impaired. If you unable to hear on the phone the Next Generation Text Relay assistant will type what the other person is saying so that you can read their words. If you are unable to speak on the phone, you can also type your message, the Next Generation Text Relay assistant will speak your words to the other person on your behalf.

If you still want to use a textphone it’s not an issue, Next Generation Text Relay (NGT) works with text phones in the same way as the old text relay.
The Next Generation Text Relay (NGT) service can be accessed by using the prefix number 18001 or through the NGT Lite app.

Making a call from a landline textphone:

Dial 18001 + number
Dial 18000 for emergency calls

Making a call from a telephone:

Dial 18002 + number

NTG Lite app download links below: