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The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site.

We also use third-party cookies that help us analyze how you use this website, store your preferences, and provide the content and advertisements that are relevant to you. These cookies will only be stored in your browser with your prior consent.

You can choose to enable or disable some or all of these cookies but disabling some of them may affect your browsing experience.

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Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

Refund Policy

Thank you for purchasing one of our online Identity Checks at operated by Verify Online Ltd.

We offer a full refund for all purchases made on our website where an unsuccessful check is paid for and not provided. If you are not satisfied with the product that you have purchased from us, you can email [email protected].

As stated by the Consumer Contracts Regulations “The right to cancel can be lost during the cancellation period if the service is provided in full before the 14 days elapses”. Our product fee is for the identity verification of your documents. When using our service, the product will be delivered immediately, and this may affect your right to cancel once your order has been placed.

If you request cancellation of the service after the identity check has been processed no refund will be possible as the service will, at that stage, be deemed as having been completed in full.

Refund requests must be submitted via our contact form on or via email [email protected].

Should you wish to contact us by mail for any reason, you can get in touch at: Verify Online Ltd, 124 City Road, London, EC1V 2NX.

Card Transactions are processed by Secure Money Transfers. Click here for more information on how you can recognise these on your statement. If you don’t’ recognise a transaction, then please contact our support team on [email protected].

If you have any additional questions or would like to request a refund, feel free to contact us.

Verify Online Ltd © 2019 | Company Number 12059440 | 124 City Road, London, EC1V 2NX