Refund Policy

Thank you for purchasing one of our online Identity Checks at operated by Verify Online Ltd.

We offer a full refund for all purchases made on our website where an unsuccessful check is paid for and not provided. If you are not satisfied with the product that you have purchased from us, you can email [email protected]

As stated by the Consumer Contracts Regulations “The right to cancel can be lost during the cancellation period if the service is provided in full before the 14 days elapses”. Our product fee is for the identity verification of your documents. When using our service, the product will be delivered immediately, and this may affect your right to cancel once your order has been placed.

If you request cancellation of the service after the identity check has been processed no refund will be possible as the service will, at that stage, be deemed as having been completed in full.

Refund requests must be submitted via our contact form on or via email [email protected]

Should you wish to contact us by mail for any reason, you can get in touch at: Verify Online Ltd, Kemp House 152-160 City Road, London EC1V 2NX.

Card Transactions are processed by Secure Money Transfers. Click here for more information on how you can recognise these on your statement. If you don’t’ recognise a transaction, then please contact our support team on [email protected]

If you have any additional questions or would like to request a refund, feel free to contact us.

Verify Online Ltd © 2019 | Company Number 12059440 | Kemp House 152-160 City Road, London EC1V 2NX