Last Updated: 22nd April 2025

1. Introduction

Welcome to Verify Online (the “Website”). These terms and conditions (the “Terms”) govern your use of our Website. By accessing or using the Website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

2. Use of the Website

2.1 You must be at least 18 years old to use this Website. 

2.2 You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Website. 

2.3 You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful. 

2.4 As part of our verification process, Verify Online may, if necessary, check credit report data via TransUnion to confirm information related to your identity, address, address history, and credit report. 

2.5 You agree to notify us immediately of any unauthorized use of your account or any other breach of security. 

2.6 You are responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and comply with them.

3. Intellectual Property Rights

3.1 All content on the Website, including text, graphics, logos, images, and software, is the property of Verify Online or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. 

3.2 You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website without express written permission from Verify Online. 

3.3 Any feedback, comments, or suggestions you may provide regarding the Website or our services is entirely voluntary and we will be free to use such feedback without any obligation to you.

4. User Accounts

4.1 To access certain features of the Website, you may be required to create an account. You must provide accurate and complete information when creating your account. 

4.2 You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. 

4.3 You agree to take all necessary steps to protect your account information and to notify us immediately of any unauthorized use of your account. 

4.4 We reserve the right to suspend or terminate your account if any information provided is found to be inaccurate or incomplete.

5. Limitation of Liability

5.1 Verify Online will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of, or inability to use, the Website. 

5.2 Verify Online does not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components. 

5.3 In no event shall Verify Online’s total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing the Website.

6. Privacy Policy

6.1 Verify Online is committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and safeguard your information when you visit our Website. 

6.2 By using the Website, you consent to the collection and use of your information as outlined in our Privacy Policy. 

6.3 We may update our Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of the Website after any changes constitutes your acceptance of the new Privacy Policy. 

6.4 You have the right to request access to the personal data we hold about you and to request corrections to any inaccuracies.

7. Changes to the Terms

7.1 Verify Online reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after any changes constitutes your acceptance of the new Terms. 

7.2 It is your responsibility to review these Terms periodically for any updates or changes.

8. Governing Law

8.1 These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact Information

9.1 If you have any questions about these Terms, please contact us at [email protected]. 

9.2 For any urgent inquiries, please call our customer service at [insert phone number].

10. Refund Policy

Refunds are only available to customers who have purchased a document or identity check but have not completed the check, irrespective of the outcome. Refund requests must be submitted within 30 days of purchase.

11. Company Information

Verify Online Ltd © 2024 | Company Number 12059440 | 124 City Road, London, EC1V 2NX